Refund policy

Return an unopened, unused item within thirty days of delivery for a full refund of the item price. Return shipping is yours unless the item arrived damaged or incorrect.

Send a photo within seven days of delivery and a replacement or full refund follows, including shipping. No return needed for leaked or broken bottles.

For hygiene and safety reasons, opened skin products cannot be resold and are not refundable unless faulty. If a blend simply is not right for you, write in anyway and a suitable exchange is usually possible.

Cancel more than seven days before a session for a full refund, or transfer your seat to another date or another person at any time. Inside seven days the seat can be transferred but not refunded, because materials are already prepared.

Digital products and workshops are delivered instantly and are non refundable once accessed. If a file will not open or a link fails, it gets replaced right away.

Email hello@pamelazinckaromatics.com with your order number and what went wrong. Refunds are issued to the original payment method and usually appear within five to ten business days.